Custom domains
Serve the widget from your own domain with a custom CNAME. Available on every paid plan.
Why a custom domain
By default the widget loads from agents.dante-ai.com. Pointing it at your own subdomain (e.g. chat.northwind.com or support.bluebird-bakery.com) keeps everything visitor-facing on your brand, helps with content-security-policy rules, and avoids third-party cookie warnings on some browsers.
How to set one up
Custom domains are not self-serve yet. Your plan includes the entitlement, but there is currently no page in the app where you can add and verify a domain yourself. To set one up, contact our team with the subdomain you want and we will configure it and tell you exactly which DNS record to add. We will confirm once it is live.
What to have ready before you get in touch:
- Pick a subdomain. Most operators choose
chat.,support., orai., for examplechat.northwind.com. - Check you can edit DNS for that domain, or know who can. You will need to add one CNAME record.
- Update your embed snippet once we confirm the domain is live. Repasting the snippet is the only change needed on your site.
Plan availability. Every paid plan (Starter $40, Advanced $120, Pro $400) includes one custom domain. Free does not include custom domains. Pro adds the full white-label tier on top (Remove Dante branding bundled, Human Handover bundled), which pairs naturally with your own domain.
Give DNS time to propagate. Once the CNAME is added it can take up to 24 hours to resolve everywhere, though it is usually much quicker. If your widget still loads from the default host after that, send us the domain and we will check the record with you.
Stuck? We're here.
Every plan, including Free, comes with human support. If something isn't behaving the way you expect after following the steps above, send us a note and we'll get back to you promptly.