Add-ons

Optional extras you can stack on any paid plan, each billed monthly on top of your subscription.

How add-ons work

Add-ons require an active paid base plan. They are available on Starter, Advanced, and Pro. Free workspaces cannot buy add-ons, subscribe to a paid plan first.
Each add-on is billed monthly as its own line, separate from your plan. You can run any combination at once.
Add and remove add-ons any time. Removing one stops its monthly charge.

Available add-ons

Add-on	Price	Available on
Remove Dante AI branding	$50 / month	Starter Advanced
Human handover	$50 / month per 500 conversations	Starter Advanced
Extra AI agent	$20 / month each	Starter Advanced Pro
Extra credits	$20 / month per 1,000 credits	Starter Advanced Pro

Pro already includes Remove branding and Human handover at no extra charge, so those two cannot be purchased as add-ons on Pro.

Remove Dante AI branding ($50 / month)

Hides the "Powered by Dante AI" badge on the widget for a fully white-labeled experience. Manage it on your agent's Publish page, under the Appearance tab.

Human handover ($50 / month per 500 conversations)

Adds a built-in inbox so a real person on your team can take over a live chat when the AI agent needs backup. The add-on is sold per 500 conversations a month; if your handover volume runs well past that, talk to us and we will size it with you. Configure the trigger and routing on your agent's Publish page, under the Handover tab.

Extra AI agent ($20 / month each)

Every paid plan ships with one agent. Add more when you want separate agents for different use cases. Each extra agent has its own knowledge base and personality, and shares your workspace plan limits for credits and characters. This add-on is quantity-based, so each agent bills as its own $20 / month unit.

Extra credits ($20 / month per 1,000 credits)

Tops up your monthly credit allowance when traffic runs hot, so your agent keeps answering after it hits the plan limit. The top-up is added on top of your plan allowance and is re-applied each billing cycle for as long as the add-on stays active. This add-on is quantity-based, so you can buy several 1,000-credit units at once.

Need more seats? Extra seats are not currently sold as a self-serve add-on. Each plan comes with a fixed number of seats (Team management has the table), so move up a tier for more, or contact our team and we will sort it out with you.

How to buy an add-on

From the Plans page. Open Plans from your account menu and scroll to the Add-ons section. For Extra AI agent and Extra credits, use the +/- stepper to pick a quantity. Click Add to plan and Stripe checkout opens.
From an upgrade prompt. When you try to use a gated feature (the branding or handover toggle, or you hit your credit cap), the in-app prompt offers the matching add-on. Confirm in Stripe checkout.
Pay and activate. Every add-on purchase goes through Stripe checkout and charges immediately. The add-on activates as soon as payment confirms.

You can only have one active add-on of each type at a time. To change capacity on a quantity-based add-on, set the quantity when you buy, or manage the existing one from your Billing portal.

Cancel an add-on

Open Billing and remove the add-on. Its separate monthly subscription is cancelled, the feature switches off, and you are not charged for it again. Any extra credits already added to your balance stay, they are not removed.

Pro can be cheaper than Advanced plus add-ons. Advanced ($120) plus Remove branding ($50) plus Human handover ($50) is $220 a month. Pro at $400 bundles both of those add-ons natively along with the rest of the top tier. If you would buy both every month, compare the totals before deciding.

Stuck? We're here.

Every plan, including Free, comes with human support. If something isn't behaving the way you expect after following the steps above, send us a note and we'll get back to you promptly.

Contact our team →